Shipping & Returns

SHIPPING OVERVIEW

A general overview of our shipping policies, order fulfillment guidelines, and purchasing terms.

We make every effort to provide accurate product descriptions, pricing, and images. However, typographical or photographic errors may occur and are subject to correction. CanopiesAndTarps.com reserves the right to refuse or cancel any order, in whole or in part, at its sole discretion and in compliance with applicable U.S. and international laws, even after an order confirmation has been issued.

Our goal is to deliver quality tarp and canopy products while providing a smooth and reliable shopping experience. We offer a wide selection of durable products at competitive prices, fast shipping, and helpful customer support. Orders may be placed online or by phone with assistance from our knowledgeable sales team.

Please note: We do not require a signature for delivery and we are not responsible for porch theft. We are solely responsible for getting the item to your delivery address. Whatever event takes place after delivery is out of our control and we hold no liability.

SECURE SHOPPING

Details on how we protect customer information and process payments securely.

Shopping at CanopiesAndTarps.com is safe and secure. We partner with Authorize.net and use industry-standard Secure Socket Layer (SSL) encryption to protect your personal and payment information during checkout.

This same encryption technology is used by banks and follows security standards established by major credit card providers, including Visa and MasterCard. All credit card and electronic check transactions are processed through secure systems designed to protect customer data while in transit.

INTENDED USE POLICY

Guidelines outlining proper product use, limitations, and responsibility for installation and application.

CanopiesAndTarps.com is not liable for damages or injuries resulting from the use or misuse of our products. Liability is limited to defects that occur under normal and intended use conditions.

Canopy Structures:

All canopy sets, shelters, and portable garage products must be assembled and used according to the provided instructions.

Replacement Covers:

Replacement covers are designed specifically for the products sold on our website and are not universal or compatible with other brands. Covers must be installed on a frame of equal strength and quality to the original structure.

Tarp Covers:

All tarps include grommets along all four edges. Elastic ball ties are the recommended securing method. Alternative tie-down methods may cause damage and will void any warranty or guarantee.

DELIVERY & PROCESSING TIMEFRAMES

Estimated processing and delivery timelines based on product type and shipping method.

Processing Times:

• Poly tarps, accessories, fittings: 2–4 business days
• Complete canopy sets, sheds, portable garages: 7–10 business days
• Canvas, vinyl, and made-to-order products: Up to 20 business days

UPS Delivery Estimates (from California):

• California & nearby states: 1–2 business days
• West to Midwest: 2–3 business days
• California to East Coast: 4–5 business days
• UPS 3 Day Select: Guaranteed 3 business days
• UPS 2nd Day Air: Guaranteed by end of second business day
• UPS Next Day Air: Guaranteed next business day

Delivery times may vary due to warehouse transfers, seasonal volume, or carrier delays. Signature is not required for delivery, and we are not responsible for theft after delivery. Expedited orders must be placed before 11:00 am PST to be eligible for same day shipping.

 CANCELLATIONS

Information on order cancellation eligibility, time limits, and applicable fees.

Orders must be canceled within 24 hours of purchase by email request only. After this time, cancellation is not guaranteed due to processing and shipment timelines.

If cancellation is approved after 24 hours, a 10% cancellation fee may apply.

Custom and made-to-order products cannot be canceled after 24 hours.

Expedited orders (Next Day, 2nd Day, 3 Day Select) must be canceled within 2 hours of purchase.

Orders that have already shipped cannot be canceled and must follow standard return procedures.

CUSTOM & MADE-TO-ORDER PRODUCTS

Important policies regarding non-refundable custom and made-to-order items.

All custom or made-to-order products are non-refundable. These items are manufactured specifically for each order and include canvas tarps, vinyl tarps, pond liners, hay tarps, and athletic field covers.

Custom orders may take 15–20 business days to ship and cannot be canceled after 72 hours. Expedited shipping applies only after fabrication is complete.

 RETURN ELIGIBILITY & PROCESS

Eligibility requirements, restocking fees, and conditions for approved returns.

Most products are eligible for return within 30 days, excluding complete canopy sets, portable garages, canopy fittings, gazebos, tent stakes and made-to-order items. All canopy-related sales and custom products are final.

Returned items must be unused, in original packaging, include the original receipt, and receive prior return authorization. Approved returns are subject to a 25% restocking fee. Shipping charges are non-refundable.

Opened tarp packages are not eligible for return. Customers are responsible for measuring correctly before ordering.

 HOW TO INITIATE A RETURN

Step-by-step instructions for requesting and completing an approved return.

All returns require prior approval. To request a return, customers must complete the Return Authorization Form with a valid order number, contact name, phone number, and photos of the item(s). Packages received without authorization will be refused.

CanopiesAndTarps.com guarantees products arrive new and free from manufacturing defects. Once delivered, use of all products is at the customer’s discretion. We are not responsible for damage caused by weather, environmental exposure, improper installation, misuse, or normal wear and tear.

RETURN AUTHORIZATION FORM