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    Item Return Form

    Return Eligibility Checklist

    Please complete the checklist below to confirm your item is eligible for return. All returns must be approved by Customer Service and issued an RMA (Return Merchandise Authorization). Packages shipped without an RMA will be refused and returned to the sender.

    Return requests must be submitted through this form (or by email). Our phone sales team cannot issue return authorizations. Please provide all answers and a valid invoice number. Do not ship anything until you receive an RMA.

    Checklist Questions
    ▶
    If YES, custom tarps are typically not eligible for return.
     
    ▶
    If YES, canopy structures/parts are typically not eligible for return.
     
    ▶
    If YES, opened packaging is typically not eligible for return.
     
    ▶
    If YES, the item is typically outside the return window.
     
    Order Details
    ▶
    Found on your order confirmation email or packing slip.
     
    ▶
    Include item details (size, color), issue description, and whether the item is unused.
     
    ▶
    Recommended: item condition, packaging, and any damage/defects (if applicable).
     
    After submission, our team will review your request and email you next steps if approved.